1. Introduction

At YNELIA, we aim to provide quality fashion and lifestyle products and a convenient shopping experience.

This Refund & Returns Policy explains the conditions under which you may request a return, exchange, or refund for a product purchased through our website.

By placing an order with YNELIA, you acknowledge and agree to the terms of this policy, subject to any rights provided to you under applicable law.

2. Return Eligibility

To be eligible for a return, the product must generally meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original condition.
• The product must be returned with its original packaging where applicable.
• Tags, labels, and accessories should remain attached where applicable.
• The product must not show signs of damage, washing, alteration, or misuse.

Certain products may be subject to additional return conditions due to their nature.

3. Return Period

Return requests must be submitted within 14 days of receiving your order.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Please contact us as soon as possible if you believe that you have received an incorrect, damaged, or defective product.

4. Items That Cannot Be Returned

For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return.

• Products that have been worn, washed, or used.
• Products that have been altered or damaged after delivery.
• Products missing their original tags or packaging where required.
• Beauty or personal-care products that have been opened or used.
• Other products identified as non-returnable on the product page.

This does not affect any mandatory consumer rights that apply under applicable law.

5. How to Request a Return

To request a return, please contact us through our Contact Us page.

Please provide the following information:

• Your order number.
• Your name and contact information.
• The product you wish to return.
• The reason for the return.
• Photos or other information when requested, particularly for damaged or defective products.

Please do not send a product back before receiving return instructions from YNELIA.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may ask you to provide photographs or other information so that we can review the issue.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate solution.

7. Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item for another size, color, or product, please contact us before returning the item.

If the requested replacement is unavailable, we may offer another available solution in accordance with this policy and applicable law.

8. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

If your return is approved, the applicable refund will be processed using the payment method available for your order, subject to applicable payment and legal requirements.

Processing times may vary depending on your payment provider or financial institution.

9. Cash on Delivery Orders

For Cash on Delivery orders, the refund process may differ because payment is collected upon delivery.

If you are eligible for a refund, we may request the information necessary to process the refund through an available refund method.

We will provide you with the applicable refund instructions after reviewing your return request.

10. Return Shipping Costs

Unless otherwise stated or required by applicable law, return shipping costs may be the responsibility of the customer.

If the return is due to an incorrect, damaged, or defective product caused by YNELIA, we may cover the applicable return shipping costs or provide another appropriate solution.

11. Products That Do Not Meet Return Conditions

If a returned product does not meet the conditions described in this policy, we may reject the return.

In such circumstances, the product may be returned to the customer, where applicable, and additional delivery costs may apply.

12. Sale and Promotional Items

Sale, discounted, or promotional products may be subject to specific return conditions.

Any special return conditions applicable to a promotional product will be communicated on the relevant product page or during checkout.

Mandatory consumer rights remain unaffected.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed, shipped, or handed over to a delivery provider, cancellation may no longer be possible.

If cancellation is no longer possible, you may need to follow the return procedure described in this policy.

14. Refund Processing Time

Once your return has been approved, the time required for the refund to reach you may depend on the refund method and the relevant payment provider or financial institution.

We are not responsible for delays caused by third-party payment providers or financial institutions after the refund has been processed by YNELIA.

15. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with the revised date.